HUG 2 is available to Leeds residents who:

• own their home or rent from a private landlord
• have a gross household income of £31,000 per year (£36,000 from April 2nd 2024) or less OR live in an eligible (economically deprived) area
• live in a home with a low energy rating (as shown on an Energy Performance Certificate (EPC), where the rating is either D/E/F/G)
• live in a home with no gas central heating
• live in a property that is an existing domestic dwelling (rather than a new build or self-built property)

Accepted forms of documentation include evidence of means tested benefits. If you are not in receipt of any state benefit that would enable you to evidence your eligibility, workplace payslips or other forms of income evidence will be accepted. Once you have applied for the scheme, during your first call with us, one of our advisors will make you aware of the full list of accepted documents. You will be provided with time to source the required documentation and provided with a reminder when our surveyor carries out an initial assessment of your home.

All customer data will be handled in line with Leeds City Council’s policy (Home Upgrade Grant (HUG) 2 Scheme privacy notice (leeds.gov.uk)) and Everwarm’s own privacy notice (Everwarm :: General data protection regulation (everwarmgroup.com).

The first step in the process is for one of Everwarm’s qualified surveyors to carry out an in-home assessment. This will be arranged at a time that is convenient for you. This visit will enable us to establish the energy efficiency measures that may be suitable for your home. Once this visit has been carried out, one of Everwarm’s registered installers will be allocated to design and install the recommended measures.

One of our surveyors will carry out an assessment of your home to establish which measures may be suitable for installation in your home. The work that will be recommended will depend on a number of factors, such as the existing energy efficiency and construction type of your home.

The scheme can fund energy efficiency improvements including:

• wall, loft and floor insulation
• low carbon heating
• solar panels

When working in your home, regardless of the measure(s) we’re installing, we will make every effort to minimise disruption to you and carry out the work swiftly to ensure you are able to enjoy the benefits of your new installation(s) as soon as possible.

Yes, tenants that live in a privately rented home are eligible for the scheme. It is essential that your landlord provides their consent before the work can proceed. Everwarm will engage with your landlord to support the process and we will be responsible for ensuring their financial contribution is received prior to the work commencing.

Please note: Landlords will be required to make a 1/3 contribution towards the costs of the works.

The HUG 2 scheme is primarily focused on households that are privately owned, however limited numbers of social housing properties may qualify for the scheme. Everwarm and Leeds City Council will be responsible for engaging with social housing landlords to seek their approval and the necessary financial contribution.

Householders that own their homes are not required to make any financial contribution – the UK Government will fund all measures that are recommended for your property. For rented properties, whether socially or privately rented, only the landlord will be required to make a payment towards the work. Everwarm will manage the payment process and provide the support needed to ensure the work can go ahead.

Once we have carried out an initial assessment of your eligibility for the scheme, we will contact you within six days. The duration of the installation will vary depending on the number of measures that have been recommended for your property.

The extent of the work required will depend on the measures recommended. The surveyor that carries out an initial in-home assessment of your property will provide you with an overview of the installation process and possible timescales for the recommended measures. Once our team of registered installers arrives, they will provide you with a more detailed explanation of the process and will provide you with regular updates as the installation(s) progresses.

Everwarm will be responsible for providing you with the support you need to ensure you can use your new technologies properly once they’ve been installed. This will include ensuring you are able to maximise the benefit of your installations and save as much as possible on your energy bills. Every customer will receive a handover once the job is completed, as well as the appropriate warranties and corresponding certificates to ensure your warranties can be maintained.

Our customer service team will also be contactable once we’ve left the property and can answer common troubleshooting questions or arrange for one of our operatives to attend the property if the issue cannot be resolved over the phone.

If you are unhappy with any aspect of our service at any point, you can make a complaint to us directly through the contact details provided to you. Our complaints policy ensures that all issues are taken seriously and undergo an appropriate investigation where required. All complaints are recorded and tracked and you will be provided with a timescale for resolution of your complaint, as well as a reference number so you can easily request an update.